Privacy Policy

Last updated: August 1, 2026

Marlow & Rose operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Marlow & Rose is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process:

Contact details, including your name, billing address, shipping address, phone number and email address.
Financial information, including payment information, transaction details, payment confirmation and other payment details.
Account information, including your username, password, preferences and settings.
Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange or cancel.
Communications with us, including information included in customer service enquiries and other messages.
Device information, including information about your device, browser, network connection, IP address and other identifiers.
Usage information, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

Directly from you when you create an account, visit or use the Services, place an order or communicate with us.
Automatically through the Services, including through cookies and similar technologies.
From service providers that provide technology or process personal information on our behalf.
From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing and improving the Services. This includes processing payments, fulfilling orders, arranging shipping, managing accounts, remembering preferences, facilitating returns and exchanges, enabling reviews and improving your shopping experience.
Marketing and advertising. We may send promotional communications and show advertisements based on your interactions with the Services, where permitted.
Security and fraud prevention. We may authenticate accounts, investigate suspicious activity, protect customers and secure the Services.
Communicating with you. We use personal information to provide customer support and respond to enquiries.
Legal reasons. We may use personal information to comply with applicable laws, respond to valid legal processes and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes. This may include:

Shopify, payment processors, fulfilment partners, shipping carriers, customer support providers, cloud services and other vendors that perform services on our behalf.
Business and marketing partners that help us provide advertising and marketing services, including Meta Pixel where applicable.
Third parties when you direct, request or consent to the disclosure, including delivery providers and social media services.
Affiliates or other members of our corporate group, where applicable.
Parties involved in a business transaction, legal obligation, investigation or enforcement of our terms and policies.

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information submitted through the Services may be transmitted to Shopify and other service providers located in countries outside the country where you live.

We may use Shopify features that use information from your interactions with our store and other Shopify merchants. In these circumstances, Shopify may be responsible for processing your personal information and responding to requests concerning that processing. You can learn more by reading the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not controlled by us, you should review its privacy, security and other applicable policies. We are not responsible for the privacy practices, security, content or accuracy of third-party websites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. A parent or guardian who believes that a child has provided personal information may contact us to request its deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security. Information sent to us may not be secure while in transit. Please do not use unsecured communication channels to send sensitive or confidential information.

How long we retain personal information depends on factors such as whether it is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

Right to access: You may request access to personal information we hold about you.
Right to deletion: You may request that we delete personal information we maintain about you.
Right to correction: You may request that inaccurate personal information be corrected.
Right to portability: You may request a copy of your personal information or ask that it be transferred to a third party in certain circumstances.
Right to object or restrict processing: UK and EEA residents may have the right to object to or restrict certain uses of personal information.
Withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time.

We may send promotional emails, and you can unsubscribe at any time using the unsubscribe link included in those emails. You may still receive non-promotional messages concerning your account or orders.

To exercise your rights, contact us using the email address below. We may need to verify your identity before processing a request. We will not discriminate against you for exercising your privacy rights.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to complain to your local data protection authority.

International Transfers

We may transfer, store and process personal information outside the country where you live. Where required, international transfers from the United Kingdom or European Economic Area will rely on recognised transfer mechanisms, contractual safeguards or adequacy decisions permitted under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will publish the revised policy on this website and update the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices or your personal information rights, please contact Marlow & Rose at info@marlowandrose.co.uk.