FAQ Policy Page
Find answers about delivery, returns and shopping with Marlow & Rose.
How long does shipping take?
Orders are usually processed within 1 to 3 business days. After dispatch, delivery usually takes 3 to 7 business days. Delivery times are estimates and may vary during busy periods or because of carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers, including suppliers located overseas. This allows us to avoid unnecessary handling and begin processing your order more efficiently.
Do you offer free shipping?
Yes. We offer free shipping across the United Kingdom.
Do you offer returns?
Yes. Marlow & Rose offers a 30-day money-back guarantee. Please contact us within 30 days of receiving your order at info@marlowandrose.co.uk.
How do I start a return?
Email us at info@marlowandrose.co.uk and include:
- Your full name
- Your order number
- The reason for the return
- Clear photos if the item is faulty, damaged or incorrect
Who pays for return shipping?
For change-of-mind returns, size changes or unwanted items, the customer is responsible for return shipping costs. If the approved return address is with an overseas supplier, the customer is responsible for arranging and paying for delivery to that address. This does not limit your rights under UK consumer law.
When will I receive my refund?
Once your return has been received and approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional time to display the refund.
What if my item is faulty or incorrect?
Contact us as soon as possible at info@marlowandrose.co.uk. Include your order number, a clear description of the issue and photographs of the item. We will review the situation and explain the next steps.